Dear Customer:

As the Chief Operations Officer of enTel I thank you for giving us the opportunity to serve you. Please help us serve you better by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

enTel Communications Inc.
Gary Patsey
C.O.O.

In your most recent customer service experience, how did you contact the representative?

  • In person
  • By telephone
  • Internet/email
  • Other

What was the name of the enTel agent you dealt with?

First NameLast Name

Sufficient information was available on www.entel.ca to solve my problem

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree
  • Not applicable

About how long did you have to wait before speaking to a representative on the telephone?

  • Immediate contact on call
  • Message responded to within 1 hour
  • Message responded to within 1 day
  • Message responded to within 1 week
  • More than one week for response
  • No response

Did our representative on the telephone (select all that apply)

  • Quickly identify the problem

  • Appear knowledgeable and competent

  • Help you understand the cause and the solution to the problem

  • Handle issues with courtesy and professionalism

About how long did it take to get this problem resolved?

  • Immediate resolution
  • Less than a day
  • Between 2 and 3 days
  • Between 4 and 5 days
  • More than one business week

An enTel technician was on-site in a reasonable time

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

I was satisfied that my reported problem was resolved

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The attending enTel technician clearly stated what the problem was and how it was going to be fixed

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

Customer support followed up with me in a reasonable time after my problem was resolved

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

I would recommend enTel to my friends, contacts or colleagues

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

Please enter your name (optional, for customer service use only)

First NameLast Name

t.a.c.